Only £5 per month (VAT included). Unlimited calls, no hidden fees.

Yes - all plans include unlimited call forwarding within fair use limits. You won't be charged per minute for normal business use.

Yes - all prices shown are final and include VAT.

Yes - you can add as many numbers as your business requires.

Yes - install the B-Phone app on as many devices as you like. Your account stays in sync everywhere.

No setup required. Your number works straight away with sensible defaults. Use the client portal if you want to manage voicemail and out-of-hours behaviour, set greetings, adjust call routing, or view call activity. For outbound calls, install our dialer and call using your mobile network by default, with the option to place calls over the internet.

Yes, your number is yours and can be ported to another provider at any time in line with UK portability rules. If the number is ported out within the first 6 months, an early termination charge may apply to cover setup and minimum service costs. After 6 months, you can port your number free of charge.

Yes. You can bring your current number by completing a Customer Letter of Authority (LoA). We'll handle the rest with your current provider. Porting is free and usually takes up to three weeks.

In most cases, London numbers are allocated to us in blocks, and customers are assigned the next available number from our current range.

However, if you’re looking for a specific London range (such as 0207, 0203, or 0204) and that range is not part of our standard allocation, we may still be able to source one for you.

These numbers are typically recycled or premium selections, rather than new allocations, and usually come with an additional monthly charge of £1.85. Availability varies and cannot be guaranteed.

Yes - on the Business plan, you can make calls using your mobile network for the best reliability, or use the B-Phone Dialer to place internet (VoIP) calls when online. In both cases, your B-Phone number always appears as the caller ID.

Yes - in the client portal you can choose whether to display your B-Phone number or the caller's number. Caller details are always stored in call history.

Every plan includes voicemail (with optional Out-of-Hours greeting), voicemail-to-email, multiple call routing options, and full call history - all at no extra cost.

Yes - forwarding to international mobiles is available (from 1p/min surcharge). Please contact us to enable this feature. Outbound calls that show your virtual number are only available to UK clients.

Yes - you can enable call recording directly from your client portal for both inbound and outbound calls. Recordings are securely stored for 30 days and then automatically deleted.

In the UK, call recording is permitted for legitimate business purposes such as training, quality monitoring, or record keeping, provided that callers are informed and consent to being recorded.

If you're recording inbound calls, you can upload a custom welcome greeting that mentions the recording. For outbound calls, there's no automated message - you can simply inform the other party verbally if required.

No - virtual landline numbers are for voice calls only. SMS isn't supported on UK landline ranges. For messaging, use a mobile number or WhatsApp Business alongside your B-Phone number.

Yes. You can use the B-Phone dialer on multiple devices such as a mobile phone, tablet, or laptop under the same account. Outbound calls can be made from any device. Devices with a SIM card use the mobile network, while devices without a SIM (such as iPads or laptops) make calls over the internet (VoIP). Inbound calls always arrive at your B-Phone number and follow your call-routing settings. The dialer is used for making calls out and does not receive inbound calls unless your number is set to forward calls to that device.

Yes. You can request blocking of unwanted or nuisance callers via the client portal. Blocking is applied to a specific virtual number and helps protect your business line from repeat or abusive calls.

Requests are reviewed before being applied to prevent accidental or inappropriate blocking. You’ll be asked to select the affected virtual number, choose the caller you wish to block, and provide a brief reason.

Blocking only affects inbound calls from the specified caller and does not impact outbound calling, call routing, or caller ID presentation. Please note that some numbers - such as emergency services or certain network-level numbers - cannot be blocked due to regulatory or carrier restrictions.

Yes. Install WhatsApp Business on your mobile, choose Use a different number, and enter your B-Phone landline. When prompted to verify, tap Call me (landlines cannot receive SMS), answer the automated call, and type the code you hear. Tip: To ensure the verification call gets through: route your B-Phone number to a single handset and turn off any welcome message, call-whisper, or press-to-answer prompts. If you use business hours on your B-Phone line, do the setup during open hours (or temporarily extend them). If you don't use business hours, ignore this step. If you miss the call, wait for the timer, request Call me again. If it still fails, stop retrying and contact support.

Yes. After setting up WhatsApp Business on the first phone, open the app and go to Settings → Linked devices → Link a device. On each additional phone, install WhatsApp Business, choose Use a different number, then tap Link this device to display a QR code. Scan that QR code with your primary phone.